Patient Portal Access

Patient Information

AFTER HOURS CARE
eVisits are now available!

eVisits are an electronic visit with your provider that does not require a face to face encounter and is performed over a secure internet connection using the patient portal. eVisits are only available for established patients and can only be used for specific symptoms that may not require your physical presence in the office. The time frame for a response is usually less than 24 hours but may take up to 72 hours on weekends or holidays.

eVisits are NOT to be used for urgent issues. Please call 911 if you are experiencing a true medical emergency.  Please note that you will only be able to submit an eVisit for the following symptoms: Low back pain, sore throat, conjunctivitis, URI (cough/cold), UTI (Male and Female versions), rash and headache.
 
If an eVisit is covered by your primary insurance you will have the opportunity to provide a copayment in the form of a credit card. Any additional amount that is owed will be billed to you by the practice. You must accept full responsibility for the total estimated cost of the eVisit in order to proceed to the eVisit questionnaire.  If you have not set up your patient portal yet, please call the office for an activation code.

If you are not able to take advantage of an eVisit and require care outside of our business hours, we recommend Jefferson Regional Medical Center's Quick Care Clinic which is staffed daily from 11 a.m. to 11p.m. 

Because Quick Care is located within Jefferson Regional Medical Center's Emergency Department, patients who are seen there will have access to full emergency services, including state-of-the-art equipment and medical professionals who specialize in emergency care if they require additional medical attention.  For more information call Quick Care directly at (412) 469-7164.

PHONES
Phones are answered 8 a.m. to 4 p.m. Monday through Thursday and 8 a.m. to 3 p.m. on Friday.

PATIENT PORTAL
Our patient portal allows you to have real-time access to your medications, labs, and upcoming appointments.  You will also be able to request appointments, request refills, receive an eVisit, pay a balance and message your provider.

The sign up process requires an activation code.  If you have not been issued an activation code please contact the office.  Once you have activated your account you will be prompted to fill out some basic personal information, as well as create a login name and password.  Please enter your name and date of birth exactly as it appears at the top of the letter you will receive from our office. You will be able to make changes to your personal information once your portal account has been activated.

This web based patient portal is to be used for NON-URGENT issues only.  
 

TEST RESULTS
We contact all patients with test results.  We do not believe in "no news is good news" as occasionally we do not receive results.  If it has been longer than seven business days since a diagnostic test or blood work and you have not heard from us, please contact the office. 

MEDICAL RECORDS
Jefferson Internal Medicine will request previous medical records for all new patients so that we may have the best understanding of your medical history.  This form can be found on the "Forms" tab of our website.  Please complete the form and send to your previous physician's office so we may obtain your old records.
 
INSURANCE CARDS
Your insurance company requires that you present your insurance card at each visit.  Photo ID is also required for us to treat you.
 
PATIENT CONTACT INFORMATION
Please notify the office of any changes to your address, phone number, personal information or insurance coverage.
 
INSURANCE CLAIMS
As a courtesy to our patients, Jefferson Internal Medicine, is pleased to process your insurance claim for reimbursement.  However, please understand that:

  • Your insurance is a contract between you, your employer, and the insurance company.  We are not a party to your health insurance contract.
  • Not all services are covered benefits on all insurance contracts.  Some insurance companies select certain services that they will not cover.  It is your duty to find out what services are covered prior to accepting service.
  • Most insurance companies have deductible and/or co-payment arrangements.  This means that you may have some payment responsibility.
  • Any charges that are denied or unpaid by your insurance carrier are the responsibility of the patient and will be billed to you.
  • Please be advised that many insurance companies require use of a certain lab and/or hospital.  You are responsible to know your insurance providers policies.

CO-PAYS
Your insurance requires co-payments be made at the time services are rendered.
 
NO HEALTH COVERAGE
If you do not have health insurance coverage or do not bring proof of health insurance coverage, payment in full will be due at the time of your visit.
 
PAYMENT OPTIONS
Jefferson Internal Medicine accepts cash payments, personal check, Visa, MasterCard and Flex payments.
 
RETURNED CHECKS
A $25.00 fee will be assessed for all returned checks and incurred bank charges.  If we receive two (2) returned checks, we reserve the right to request that future payments be made in cash.
 
REFERRALS
Please provide our staff with a minimum of five (5) business days to generate a referral.
 
MISSED APPOINTMENTS
Please understand that our appointment times are limited.  If you are unable to keep your scheduled appointment, please notify us at least 24 hours in advance to reschedule.  If appointment times are repeatedly missed and not cancelled, Jefferson Internal Medicine reserves the right to assess a $25.00 fee.

 


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