Patient Portal Access

Patient Information

AFTER HOURS CARE
Should you require care outside of our business hours, we recommend Jefferson Regional Medical Center's Quick Care Clinic. We do not refill prescriptions or prescribe any antibiotics or pain medications outside of our normal business hours.

Quick Care is staffed daily from 11 a.m. to 11 p.m. and is available for the treatment of minor medical conditions that are urgent, but not life-threatening, such as sprains and strains, broken bones, lacerations, viruses, sore throats, rashes and coughs. The goal of this area is to have patients seen and discharged in about one hour.

Because Quick Care is located within Jefferson Regional Medical Center's Emergency Department, patients who are seen there will have access to full emergency services, including state-of-the-art equipment and medical professionals who specialize in emergency care if they require additional medical attention.

For more information call Quick Care directly at (412) 469-7164.

http://www.jeffersonregional.com/services/emergency/emergency_quickcare.html


PHONES
If your call is not answered immediately it will enter into our automated system.  Calls are classified as urgent, prescription refills or appointments and all other matters.  Please follow our phone prompts and leave us a message including your name, date of birth, a phone number where you can be reached and the nature of your call. 

The prompts are:  (1) Urgent matters, (2) Prescripton refills and (3) Request an appointment or other non urgent matters.  Callers without a touch tone phone will still be able to leave a message.  All calls are returned within 24 hours with the exception of the urgent line.  Urgent line calls are almost always returned within the hour.


PATIENT PORTAL
We now have a patient portal available from this website.  This allows you to have real-time access to your medications, labs, and upcoming appointments.  You will also be able to request appointments, request refills, and message your provider.

The sign up process requires an activation code.  If you have not been issued an activation code please contact the office.  Once you have activated your account you will be prompted to fill out some basic personal information, as well as create a login name and password.  Please enter your name and date of birth exactly as it appears at the top of the letter you will receive from our office. You will be able to make changes to your personal information once your portal account has been activated.

This web based patient portal is to be used for NON-URGENT issues only.  
 

TEST RESULTS
We contact all patients with test results.  We do not believe in "no news is good news" as occasionally we do not receive results.  If it has been longer than seven business days since a diagnostic test or blood work and you have not heard from us, please contact the office. 

MEDICAL RECORDS
Jefferson Internal Medicine will request previous medical records for all new patients so that we may have the best understanding of your medical history.  This form can be found on the "Forms" tab of our website.  Please complete the form and send to your previous physician's office so we may obtain your old records.
 
INSURANCE CARDS
Your insurance company requires that you present your insurance card at each visit.  Photo ID is also required for us to treat you.
 
PATIENT CONTACT INFORMATION
Please notify the office of any changes to your address, phone number, personal information or insurance coverage.
 
INSURANCE CLAIMS
As a courtesy to our patients, Jefferson Internal Medicine, is pleased to process your insurance claim for reimbursement.  However, please understand that:

  • Your insurance is a contract between you, your employer, and the insurance company.  We are not a party to your health insurance contract.
     
  • Not all services are covered benefits on all insurance contracts.  Some insurance companies select certain services that they will not cover.  It is your duty to find out what services are covered prior to accepting service.
     
  • Most insurance companies have deductible and/or co-payment arrangements.  This means that you may have some payment responsibility.
     
  • Any charges that are denied or unpaid by your insurance carrier are the responsibility of the patient and will be billed to you.
     
  • Please be advised that many insurance companies require use of a certain lab and/or hospital.  You are responsible to know your insurance providers policies.

CO-PAYS
Your insurance requires co-payments be made at the time services are rendered.
 
NO HEALTH COVERAGE
If you do not have health insurance coverage or do not bring proof of health insurance coverage, payment in full will be due at the time of your visit.
 
PAYMENT OPTIONS
Jefferson Internal Medicine accepts cash payments, personal check, Visa, MasterCard and Flex payments.
 
RETURNED CHECKS
A $25.00 fee will be assessed for all returned checks and incurred bank charges.  If we receive two (2) returned checks, we reserve the right to request that future payments be made in cash.
 
REFERRALS
Please provide our staff with a minimum of five (5) business days to generate a referral.
 
MISSED APPOINTMENTS
Please understand that our appointment times are limited.  If you are unable to keep your scheduled appointment, please notify us at least 24 hours in advance to reschedule.  If appointment times are repeatedly missed and not cancelled, Jefferson Internal Medicine reserves the right to assess a $25.00 fee.

 


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